1. What is your Return Policy?
Our complete return policy can be located by clicking HERE
To Refund or Return Please Follow These Steps:
- Call 1-888-499-0030 to request a Return Authorization Number (RMA)
- Download the Return/Exchange RMA Form
2. How do I cancel an order?
Call 1-888-499-0030 to request an order cancellation. It is strongly recommended that you cancel an order as quickly as possible. We cannot guarantee any cancellations.
Note: Order can NOT be canceled once the order has been shipped.
3. What forms of shipping do you offer?
Standard Ground: 1 - 5 Business Days - (48 Contiguous States Only)
Second Day Air Express: 2 Business Days - (48 Contiguous States, Alaska & Hawaii)
Next Day Air Express: 1 Business Day - (48 Contiguous States Only)
4. Where do I find warranty information on products?
Every brand has their own warranty information.
Under the Warranty Information page locate the brand you are looking.
Generator Factory Outlet Warranty page: Warranty Information
5. What countries do you ship to?
We ship orders worldwide.
6. What is the time cutoff for express shipping?
All express orders including Next Day & 2-Day must be submitted before 12:00 PM (PST) Monday - Friday to be shipped on the same day.
Delivery will be based on the next business day. Orders submitted after 12:00 PM (PST). will be shipped the next business day.
Express freight Items over 150lb cutoff is 10 AM (PST).
7. What are the rules and restrictions for free shipping?
Spend just $199 or more and receive Fast FREE Ground Shipping on your order, Plus for those of you who need your order even quicker, for spending $199 or more we pass the savings on to you by offering Discounted Express Shipping. For orders under $199 you will only pay a flat fee of $8.95.
This shipping offer applies to the Continental US ONLY. All locations outside the Continental US will receive discounted shipping, if you have any questions please feel free to contact us.
8. Do you charge sales tax?
Sales tax is charged to residents of:
- Washington, D.C.
- North Carolina
- North Dakota
- New Jersey
- New Mexico
- New York
- Rhode Island
- South Carolina
- South Dakota
- West Virginia
9. What forms of payment do you accept?
We accept all major credit cards including Discover, Visa, Mastercard and American Express.
We also accept Paypal, Amazon, Google Pay, and Apple Pay. You can select this option during the checkout process.
International credit cards are accepted.
10. Can I have my order shipped to an address that's different from my billing address?
Yes. During the checkout process, you may enter a separate shipping address and billing address.