Policy

Generator Factory Outlet General Return and Refund Policy

Our return policy gives you 30 days from the shipping date to return any product, provided it's new, unused and in the original packaging as received or defective. We highly recommend that the buyer thoroughly inspect the purchased product before using it and also ensure the user of the product is familiar with the correct application and proper care. If an item is opened and deemed to be defective within 30 days from the shipping date return the item to Generator Factory Outlet with the proper RMA number and Generator Factory Outlet will replace it with an identical item or a full store credit will be issued upon approval of the return. If a refund is requested a 15% restocking charge will be accessed upon approval of the return. Return shipping is the responsibility of the buyer. We cannot accept returns for any reason after 30 days from the shipping date.

Generator Factory Outlet will only pay the return shipping costs if the return is a direct result of our error (you received an incorrect item) and re-ship the correct item at no charge.

All "Free Shipping Offers" will be charged a normal shipping charge before a refund is issued. If the return of a product or products causes the original order to fall below the free shipping threshold the remaining items and returned items will be billed for the normal shipping charges.

All shipping charges "ground or express" are non-refundable.

Make sure you check the unit for damages before signing the bill of lading or delivery receipt.

All manufacturers' warranties will prevail.

Warranty shall not apply to: products which are used for a purpose other than which they were designed for or which have been altered in any way that would be detrimental to the performance or life of the product. Misapplication, misuse, negligence will revoke the warranty.

All returns are subject to our approval and must be accompanied by an RMA issued by a Generator Factory Outlet representative in order to be processed.

Refunds

When we have received and processed your return, we will send you an email confirmation. Refunds take 5 to 7 business days to show a credit on your credit card. The credit will be for the amount of the merchandise ordered after any freight or restocking charges.

To Refund or Return Please Follow These Steps:

  1. Call 1-800-629-3325 to request a Return Authorization Number "RMA"
  2. Download the Return/Exchange RMA Form